What type of information do you collect?

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We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet and purchase history on our website. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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How do you collect information?

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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do you collect such personal information?

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We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

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How do you store, use, share and disclose your site visitors' personal information?

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall, in addition to this we keep a paper invoice copy in a secure file.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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How do you communicate with your site visitors?

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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How do you use cookies and other tracking tools?

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Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. We use cookies for important reasons, some of which are detailed below, for further information please visit: All About Cookies | Online Privacy and Digital Security

• ​To provide a great experience for visitors and customers

• To analyse site traffic and provide continuous improvements throughout the website

• Allowing us to provide a safe and secure site .

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What types of cookies do I use?

There are a number of different types of cookies, details of which can be found in the above link. Cookies specific to this website are;

Operational - This website uses a variety of first and third party cookies to remember selected preferences such as your location.

Advertising - This website may collect information about your browser, device and IP address during your visit to this website and what content you used. We may share this information with our advertising partners, allowing us to advertise you new and related products based on browsing patterns.

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How to manage cookies.

It is possible to disable cookies in your browser, however this may prevent some features of the websites functioning fully and prevent us getting in touch if you proceed with an order.

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How to contact us?

You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charges for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at birkwood_bespoke@outlook.com, 07384 506213 and or Birkwood, Blackhills, Peterhead, AB42 3LP, if you wish to make a request.

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How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO's address:

Information Commissioner's Office

Wycliffe House, Water Lane,

Wilmslow, Cheshire,

SK9 5AF,

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Helpline Number: 0303 123 1113

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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The policy mentioned above only covers the information and collection of data from this site, any links to social media pages etc will be covered by their own privacy and cookie policy.

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